Shipping Information
FAQs
DO YOU SHIP INTERNATIONALLY?
We offer international shipping to Canada, New Zealand, Europe, the United Kingdom, and the United States.
WILL MY IANE JEWELRY PURCHASE ARRIVE GIFT-WRAPPED?
All IANE Jewelry purchases arrive in the signature Iane Jewelry packaging. At the checkout, you will have the option off writing a personalized message.
HOW DO I TRACK MY ORDER?
You will be updated on your order status during each step of the way. You will receive 3 email notifications:
1. Once your order has been placed.
2. When your order is being prepared.
3. Once your order has been shipped.
You will receive your tracking number and link via email once your order has been shipped.
If you have an IANE account, you can also access your tracking information via your account dashboard.
Shipping Rates and Processing Times
Please note that during sale and promotional periods, orders may take an additional 3-5 business days to arrive.
Australia Post Standard eParcel
ALL orders shipping within Australia will ship for free via Australian Post standard shipping.
Your order should arrive within 5-7 business days. (9-7 business days for WA)
Australia Post Express eParcel
$10 AUD express shipping for orders within Australia under $150 AUD
Orders over $150 AUD will ship for free via express shipping.
Your order should arrive within 2-3 business days. (5-7 business days for WA)
New Zealand
DHL International Express
3-5 business Days
FREE express shipping over $350 AUD
$35 AUD on orders under $350 AUD
Or
Australia Post International
$20 AUD
12 – 20 business days
Or
Australia Post Express International
$35 AUD
4-7 business days
FREE for orders over $200
International
DHL International Express
7-14 business days
From $40 AUD depending on your country
Or
Australia Post International
$20 AUD
12 – 20 business days
Duties & Taxes at Iane Jewelry
For international orders placed on Iane Jewelry's website (those outside of Australia), import duties and local taxes may be incurred on your purchase once your package arrives in your country. These fees are not included in the price of the jewelry and are your responsibility as the customer.
Please note: Iane Jewelry ships all international orders as Delivered Duty Unpaid (DDU), which means that any import duties and taxes levied by the destination country are not included in the purchase price and are the responsibility of the recipient.
Here's what you need to know:
- Who pays: You, the customer, are responsible for paying all import duties, customs fees, and local sales taxes levied by the country the parcel is shipped to.
- Cost: The amount of these fees varies depending on the regulations of each individual country. It's recommended to contact your local customs office for specific information regarding what fees you might expect to pay.
- Delivery: Iane Jewelry is not liable for any delays caused by customs clearance or third-party delivery companies.
- What will happen if I don't pick up my DHL Express parcel or one from another carrier?
- If you don't pick up or refuse your DHL package, they'll try to deliver it again. If that fails, the package will be destroyed by local officials. We can't refund you for unclaimed or refused packages. If we can return the package, you'll have to pay for the return shipping, which we'll subtract from your refund.
| Destination | Service | Order By |
|
Anywhere in Australia |
Australia Post Express |
Wednesday 14th December before 12PM AEDT |
|
WA |
Australia Post Express |
Tuesday 6th December before 12PM AEDT |
|
NT |
Australia Post Express |
Monday 12th December before 12PM AEDT |
|
NT |
DHL International Express |
Wednesday 7th December before 12PM AEDT |